Your privacy is our priority

366be ("we", "us", or "the platform") provides a safe and reliable online casino and betting service for Bangladeshi players. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information when you use our website, mobile application, and related services ("services").

This policy applies to everyone who uses our services — from registered account holders to anyone who visits our website. By using our services, you agree to the terms described in this policy.

366be may collect various types of information. The categories of information collected are listed below:

2.1 Information you provide directly

This includes information you provide directly during account registration and management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment details such as bKash, Nagad, Rocket, or bank account numbers
• Documents required for identity verification (national ID card, passport, or driving licence)
• Information provided when contacting customer support

2.2 Automatically collected information

When you use our services, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Information from cookies and similar tracking technologies
• Transaction logs and gaming activity history

2.3 Information received from third parties

In some cases we may receive information from legitimate third-party sources, such as payment processors (bKash, Nagad, Rocket) or identity verification services. This information is used only to verify your account and ensure transaction security.

366be uses your personal information only for the following lawful purposes:

3.1 Service delivery and management

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Personalising your gaming and betting experience
• Managing bonuses, rewards, and promotional offers
• Providing VIP programme and loyalty benefits

3.2 Security and compliance

• Preventing fraud, money laundering, and other unlawful activities
• Ensuring age verification — only accounts held by persons aged 21 or over are permitted
• Enforcing responsible gaming policies
• Protecting account security and preventing unauthorised access

3.3 Communication and support

• Providing customer service via 24/7 live chat and email
• Sending important account updates and security-related notifications
• Sending promotional messages at your request (on an opt-in basis)

3.4 Platform improvement

• Improving the quality of our services and the user experience
• Analysing usage patterns to plan new features
• Identifying and resolving technical issues

366be does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

We work with trusted third-party service providers who perform specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology infrastructure services. These partners operate under strict confidentiality agreements and may not use your information beyond the purposes we specify.

4.2 Legal obligations

We may be legally required to disclose information in response to a court order, a lawful request from a government or regulatory authority, or to comply with applicable law.

4.3 Protective disclosure

To address fraud, deception, or threats to the safety of our users, we may share relevant information with the appropriate authorities.

366be has adopted industry-standard technical and administrative measures to ensure the security of your personal information:

5.1 Technical safeguards

• SSL/TLS encryption: all communication between you and our platform is protected by SSL encryption
• Password hashing: your password is never stored in plain text — strong cryptographic algorithms are used
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access sensitive information

5.2 Administrative safeguards

• Regular staff training on privacy and data protection
• Following the principle of least privilege in data processing
• Maintaining a security incident response plan

However, no method of transmitting data over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

Cookies are small text files stored on your device that help improve the functionality of our services. 366be uses the following types of cookies:

6.1 Essential cookies

These cookies are essential for the basic operation of the website — such as maintaining login sessions, verifying security, and remembering your preferences. Without them, the service will not function properly.

6.2 Analytics cookies

These cookies help us understand how users use our services. The information collected is analysed in aggregate and is not used to identify any individual.

6.3 Cookie controls

You can accept or reject cookies in your browser settings. However, disabling certain essential cookies may cause some parts of the service to stop working properly.

366be retains your personal information only for as long as necessary or legally required:

• Information on active accounts is retained for as long as the account remains active
• Transaction-related information is kept for the period required by financial regulatory requirements
• Even after an account is closed, some information may be retained for a defined period for legal or security reasons
• Fully removing information from backup systems may take some time

As a 366be user, you have certain important rights over your own personal information:

8.1 Right of access

You may ask us at any time what information we hold about you and request a copy of that information.

8.2 Right to rectification

If any of your information is incorrect or incomplete, you may ask us to correct it. This can be done via account settings or by contacting our support team.

8.3 Right to erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained if there is a legal obligation or legitimate interest to do so.

8.4 Right to object to processing

You may object to marketing communications at any time. To opt out of promotional emails, use the unsubscribe link at the bottom of the email or let our support team know.

8.5 Right to close your account

You may close your 366be account at any time. Even after closure, some information may be retained for a defined period for legal reasons.

366be provides services only to persons aged 21 or over. We do not knowingly collect or store personal information from any minor.

We have age verification measures in place at registration. If we become aware that information has been collected from a minor, we will immediately delete that information and close the relevant account.

If you believe a minor has accidentally registered for our services, please notify our support team immediately.

To operate our services, your information may be stored or processed on servers located outside Bangladesh. For any such transfer, we ensure that adequate data protection measures are in place in the destination country and that the protection standards described in this policy are maintained.

Our platform may occasionally contain references to third-party websites. This policy applies only to 366be's services. Third-party websites have their own privacy policies, and 366be is not responsible for their content or data protection practices.

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A special notice will be displayed on the website
• The "Last updated" date at the top of this page will be changed

Continuing to use our services after the updated policy is published will be taken as your agreement to the revised terms.

This privacy policy is part of 366be's overall policy framework. For the complete agreement, please also read our other policies:

• Terms & Conditions — General terms for using the platform
• Responsible Gaming — Guidelines for healthy gaming habits and support
• FAQ — Common questions and answers

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your rights related to your information, please contact our support team:

We will try to respond to your request as quickly as possible. Our support team is available 24 hours a day, 7 days a week at your service.